Refund policy

Thank you for shopping with Novaskiny.
We aim to ensure you are satisfied with your purchase. This Return & Refund Policy explains the conditions under which you may request a return, replacement, or refund.

Important Notice

We only accept returns or refunds in the following cases:

  • The product has a manufacturing defect
  • You received an incorrect item

We do not accept returns for:

  • Change of mind
  • Incorrect size or color selection
  • General dissatisfaction when the product is not defective

1. Eligibility for Return or Replacement

You may be eligible for a return, replacement, or refund under the following conditions:

Defective or Damaged Product

  • The item arrives damaged, defective, or does not function properly

Incorrect Item Received

  • The item received does not match your order confirmation (wrong product, size, or variant)

To qualify:

  • You must contact us within 7 days of delivery
  • The product must be unused and in its original packaging (if applicable)
  • All accessories must be included
  • You must provide clear photo or video evidence showing:
    • The defect or damage, or
    • The incorrect item received, along with the order confirmation

2. Non-Returnable Cases

We do not accept returns or provide refunds in the following situations:

  • You changed your mind or no longer want the product
  • You ordered the wrong size, color, or model
  • The product shows signs of use, stains, scratches, or damage after delivery
  • Damage caused by misuse, improper storage, or failure to follow instructions
  • Any return sent without prior approval from our support team

3. How to Request a Return or Refund

If your case meets the conditions above, please follow these steps:

Contact us with the following information:

  • Full name
  • Order number
  • Date of purchase
  • Description of the issue
  • Clear photos or videos showing:
    • The defect or damage, or
    • The incorrect item received
    • Shipping label (if applicable)

Send your request to:

Email: support@novaskiny.com
Address:
1001 S Main St
Kalispell, MT 59901
United States

Our team will review your request and respond within a reasonable timeframe with:

  • Approval or rejection
  • Instructions for next steps if approved

Do not return any item without prior approval.

4. Return Shipping Costs

If the return is approved due to our error (defective or incorrect item):

  • We may cover or reimburse reasonable return shipping costs, or
  • We may send a replacement without requiring the return, depending on the case

If the request does not meet our policy, we reserve the right to رفض the return.

5. Refunds

If your request is approved and a refund is issued:

  • Refunds will be processed to the original payment method where possible
  • Processing time may vary depending on your bank or provider
  • Shipping fees and customs charges may be non-refundable

In some cases, we may offer:

  • A replacement product, or
  • Store credit or a discount code instead of a refund

6. Order Cancellations

Orders can only be canceled before they are processed or shipped.
Once shipped, orders cannot be canceled and will fall under this Return & Refund Policy.

7. Contact Information

If you have any questions about this policy or believe your order qualifies for a return or refund, please contact us:

Novaskiny
1001 S Main St
Kalispell, MT 59901
United States

Email: support@novaskiny.com