Shipping policy
Shipping Policy
At ,Novaskiny we are committed to providing fast and reliable shipping so you can receive and experience our products as quickly as possible.
Processing Time
All orders are processed within 2-3 business days after purchase.
Shipping Times
We currently ship to the following regions:
- United States: 7β12 business days after processing
- United Kingdom: 8β15 business days after processing
Delays
In rare cases, external factors may cause shipping delays. If your order is taking longer than expected, please contact us at [email của bẑn] and our support team will assist you promptly.
Shipping Delays & Refund Requests
If your order is delayed due to unforeseen carrier issues, please allow up to 25 business days before requesting a refund or replacement.
Our 30-day money-back guarantee begins from the date your order is delivered, not the purchase date.
Returns Processing
Please allow up to 48 hours for inspection after we receive your return. Once approved, refunds will be processed within 7β10 business days to your original payment method. For full details, please refer to our Refund Policy.
Tracking Your Order
A tracking number will be sent to your email once your order has shipped. Tracking updates may take a few days to appear, but your order is on the way.
Incorrect Address or Missing Information
Customers are responsible for providing accurate and complete shipping information at checkout. We are not responsible for delivery issues, delays, or losses caused by incorrect or incomplete addresses.
If a package is returned due to an address error, additional shipping fees will apply. Refunds will not be issued for failed deliveries caused by incorrect address details.
Order Changes & Cancellations
- First-time orders: Can be modified or canceled within 24 hours of purchase. After this period, orders are automatically processed and cannot be changed or canceled.
- Subscription orders: Are billed automatically on the scheduled renewal date. Changes or cancellations must be made before the next billing date. Once processed, the order will be shipped as scheduled. Unopened products may still be returned according to our return policy.
Customers can update or cancel future subscription renewals at any time.
Need Help?
If you have any questions regarding your order, please contact our support team at support@novaskiny.com
Business Information
Novaspine LLC
1001 S Main St
Kalispell, MT 59901
United States
Email: support@novaskiny.com
Phone: +1 5103897788
Working Hours: Monday to Friday, 9:00 AM β 5:00 PM (your time zone)